Privacy Policy

ug123 ("we", "us", "our") operates the online betting and gaming platform accessible at https://ug123.club (the "Platform"). We are committed to protecting the personal information of every individual who visits, registers with, or otherwise interacts with the Platform.

This Privacy Policy describes the categories of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, the security measures we apply to protect it, and the rights available to you in relation to your personal data. This Policy applies to all Members and visitors of the ug123 Platform, with particular reference to users based in Indonesia.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, which together form the complete framework governing your relationship with ug123. By registering an Account or by continuing to use the Platform after this Policy has been updated, you acknowledge that you have read, understood, and agreed to the practices described herein.

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

ug123 collects Personal Data in several categories, depending on the nature of your interaction with the Platform. The following table summarizes what we collect and why:

ug123 collects Personal Data through the following channels and mechanisms:

• Direct submission at registration: When you create an Account at /ug123-login, you voluntarily provide Identity Data and Contact Data through the registration form.
• KYC document upload: When you submit identity documents in response to a KYC request, we receive and store Document Data directly from you.
• Transaction activity: When you make a deposit via BCA, BRI, OVO, GoPay, DANA, or another supported payment channel, the payment provider transmits Financial Data to our systems to confirm the transaction.
• Automated collection via cookies and tracking technologies: When you browse the Platform, our servers and analytics tools automatically record Technical Data and Usage Data. See Section 8 for full cookie details.
• Support interactions: When you contact us via live chat, email at [email protected], or WhatsApp, we record Communications Data to service your inquiry and maintain compliance records.
• Third-party verification providers: In some cases, ug123 uses third-party identity verification and anti-fraud services that may return supplementary data about you to assist with KYC and fraud detection.

ug123 uses your Personal Data only for the purposes described in this Policy. The primary purposes for which we process your data are:

1. Account management: Creating, maintaining, and securing your Account; enabling login authentication; processing password resets; communicating Account-status updates.
2. Service delivery: Enabling you to place bets on the sportsbook (including mix parlay accumulators and BRI Liga 1 markets), play live casino games via Evolution Gaming and Pragmatic Play, access slot gacor titles, and use all other Platform products.
3. Payment processing: Processing deposits and withdrawals via your chosen bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, OCBC NISP) or e-wallet (OVO, GoPay, DANA, ShopeePay, LinkAja), reconciling transactions, and maintaining financial records.
4. Identity verification and fraud prevention: Verifying your age (21+ requirement), confirming your identity through KYC, detecting and preventing fraud, money laundering, and bonus abuse.
5. Responsible gaming: Monitoring betting patterns for signs of problem gambling behavior; enforcing deposit limits, session limits, cooling-off periods, and self-exclusions; providing timely responsible gaming interventions.
6. Legal and regulatory compliance: Meeting our obligations under applicable anti-money-laundering (AML) regulations, our international licensing conditions, and any lawful data request from a competent authority.
7. Customer support: Responding to your support inquiries, resolving disputes, and maintaining support records in accordance with our data retention obligations.
8. Marketing communications: Sending promotional offers, bonus notifications, and event announcements — but only where you have explicitly opted in to receive such communications. You may withdraw consent at any time via your Account settings or by contacting [email protected].
9. Platform improvement: Analyzing aggregated, anonymized usage data to improve the functionality, performance, and user experience of the Platform.

ug123 processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing is necessary to perform the contract between you and ug123 — i.e., to operate your Account, process your bets, and execute your payment transactions.
• Legal obligation: Processing is necessary for ug123 to comply with applicable laws and regulations, including KYC/AML requirements imposed by our international licensing authority.
• Legitimate interests: Processing is necessary for ug123's legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms. Legitimate interests include fraud prevention, platform security, and responsible gaming monitoring.
• Consent: Where processing is not required by contract or law, ug123 relies on your explicit consent — for example, for marketing communications and for certain non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing based on consent given prior to withdrawal.

ug123 does not sell, rent, or trade your Personal Data to any Third Party for their own commercial purposes. We may, however, share your Personal Data with the following categories of recipient where strictly necessary:

• Payment processors and banking partners: We share Financial Data with your chosen payment channel (e.g., BCA, BRI, OVO, GoPay) solely to facilitate deposit and withdrawal transactions. These providers process your data under their own privacy policies and are bound by applicable financial services regulations.
• Identity verification providers: We may share Identity Data and Document Data with authorized third-party KYC and AML verification services to confirm your identity and comply with our licensing obligations.
• Game content providers: Licensed game studios (such as Pragmatic Play, Evolution Gaming, Spribe, Pocket Games Soft, Microgaming, and NetEnt) may receive limited Technical Data (such as session tokens and game round IDs) to deliver their games within the Platform environment. These providers are contractually prohibited from using this data for any purpose beyond game delivery.
• IT infrastructure and hosting providers: ug123 uses third-party cloud hosting and content delivery services. These providers act as data processors under strict contractual obligations and have no independent right to use your Personal Data.
• Regulatory and law enforcement authorities: ug123 will disclose Personal Data to competent governmental, regulatory, or law enforcement authorities where required to do so by law, court order, or our licensing conditions. Where legally permitted to do so, ug123 will notify you of such a disclosure.
• Business successors: In the event of a merger, acquisition, or sale of all or part of ug123's business, Personal Data held by ug123 may be transferred to the successor entity, provided that the successor continues to process that data in accordance with this Privacy Policy or notifies you of any material changes prior to the transfer taking effect.

ug123 uses cookies and similar tracking technologies (such as web beacons and local storage) to enable core Platform functionality, remember your preferences, and gather analytics data that helps us improve the service. The following cookie categories are used:

Strictly necessary cookies cannot be disabled as they are essential to the functioning of the Platform. You may disable functional, analytics, and marketing cookies through your browser settings at any time; however, doing so may affect your experience of the Platform. Please note that ug123 does not rely on third-party advertising networks for retargeting outside of the Platform itself.

ug123 retains Personal Data for as long as is necessary to fulfill the purposes set out in this Privacy Policy, or as required by applicable law and our licensing obligations. The following retention periods apply as a general guide:

• Account and Identity Data: Retained for the full duration of your active Account plus a minimum of 5 years following permanent Account closure, in compliance with standard AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, in line with financial services regulatory standards.
• KYC documents: Retained for a minimum of 5 years from the date of verification or from the date of Account closure, whichever is later.
• Support and communications records: Retained for 2 years from the date of each interaction, unless the communication relates to an ongoing dispute, in which case records are retained until the dispute is fully resolved and the statutory limitation period has expired.
• Marketing preference records: Retained for the duration of your Account membership. Where you withdraw consent for marketing, we retain a record of the withdrawal of consent indefinitely to ensure compliance with your stated preferences.
• Anonymized analytics data: May be retained indefinitely in aggregated, non-identifiable form for historical analysis and Platform improvement purposes.

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized. Where deletion is not immediately technically feasible (for example, in the case of backup archives), the data will be isolated from active processing and deleted at the earliest practicable opportunity.

ug123 implements a layered security architecture designed to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption: All data transmitted between your browser or app and ug123's servers is encrypted using industry-standard TLS protocols. The padlock icon in your browser confirms an active secure connection at all times.
• Encrypted data storage: Sensitive Personal Data, including financial records and KYC documents, is stored in encrypted form on access-controlled servers. Encryption keys are managed separately from the data they protect.
• Access controls: Access to Personal Data within ug123's systems is restricted on a strict need-to-know basis. Staff are granted only the minimum level of data access required to perform their specific role, and all access events are logged for audit purposes.
• Multi-factor authentication (MFA): Internal administrative systems that process Member data require multi-factor authentication from authorized staff members.
• Penetration testing and vulnerability scanning: ug123 conducts regular independent security assessments of the Platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident response: ug123 maintains a documented data breach response procedure. In the event of a confirmed breach that poses a high risk to affected Members, ug123 will notify impacted individuals within a reasonable timeframe and take all necessary steps to contain the incident and prevent recurrence.

As a Member of ug123, you have the following rights in relation to your Personal Data, subject to applicable legal limitations and ug123's legitimate compliance obligations:

• Right of access: You have the right to request a copy of the Personal Data ug123 holds about you, along with information about the purposes for which it is processed and the recipients with whom it has been shared.
• Right to rectification: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update most contact information directly within your Account dashboard.
• Right to erasure ("right to be forgotten"): You may request the deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. Note that ug123 may be required by law to retain certain records (particularly financial and KYC records) beyond a deletion request.
• Right to restriction of processing: You may request that ug123 restrict the processing of your Personal Data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to data portability: You have the right to receive certain Personal Data you have provided to ug123 in a structured, commonly used, and machine-readable format, and to request that this data be transmitted directly to another data controller where technically feasible.
• Right to object: You have the right to object to the processing of your Personal Data for direct marketing purposes at any time. You may also object to processing based on ug123's legitimate interests where you believe your fundamental rights and freedoms override those interests.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to the withdrawal.

To exercise any of the above rights, please submit a written request to [email protected]. ug123 will respond within 30 days of receiving a valid, verifiable request. ug123 may request proof of identity before processing a data subject request to prevent unauthorized access to another Member's Personal Data.

The ug123 Platform is strictly intended for adults aged 21 and above. ug123 does not knowingly collect Personal Data from individuals under the age of 21. If you are under 21, you must not register an Account, deposit funds, or place any Wager on the Platform.

If ug123 becomes aware that Personal Data has been collected from an individual under the age of 21, we will immediately suspend the associated Account, delete all Personal Data collected, and — where appropriate — report the matter to the relevant authorities. Parents or guardians who believe that a minor has registered on the Platform are urged to contact us immediately at [email protected].

The ug123 Platform integrates content and services from a number of trusted third-party providers, including game studios (Pragmatic Play, Evolution Gaming, Spribe, Pocket Games Soft, NetEnt, Microgaming), payment infrastructure providers, and analytics platforms. These third parties may process limited Technical Data (such as IP addresses and session tokens) as part of delivering their services within the Platform environment.

ug123 enters into data processing agreements with all third-party service providers that handle Member Personal Data. These agreements require providers to process data only on ug123's documented instructions, to implement appropriate security measures, and to delete or return Member data upon termination of the service agreement.

ug123 is not responsible for the privacy practices of any website or service that is not operated by ug123. You are encouraged to review the privacy policies of any third-party services you interact with independently of the ug123 Platform.

ug123 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services we offer. Where a material change is made, ug123 will provide notice to Members via a notification on the Platform or via email to the address registered on your Account, no less than 7 days before the change takes effect.

The "Effective Date" and "Last Reviewed" dates at the top of this Policy will always reflect the most current version. Your continued use of the Platform after the effective date of any revision constitutes acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you must stop using the Platform and request Account closure before the effective date of the change.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the Personal Data ug123 holds about you, please contact our support and data team using the channels below. All inquiries are handled in English; Indonesian-speaking agents are available during WIB business hours (UTC+7).

• Email: [email protected]
• Live Chat: Available 24/7 via the member portal after login
• WhatsApp: Available during WIB business hours
• Response time: Data subject requests will receive an initial acknowledgment within 2 business days and a substantive response within 30 calendar days.

For responsible gaming queries, including self-exclusion and deposit limit requests, please use live chat for the fastest response — these are actioned within minutes of your request being received.